Terms of use

TERMS OF USE


  1. INTRODUCTION

This document, together with all the documents mentioned in it, establishes the conditions governing the use of this website ( www.wepatches.com ) and the purchase of products or services on it (hereinafter, the Conditions ). Please read these Conditions carefully before using this website, as by using it or placing a Purchase Order through it, you consent and accept these Conditions. If you do not agree, you should not use this website. The Conditions may be modified at any time and it is your responsibility to read them periodically as the Conditions in force at the time of use of the website will be applicable. If you have any questions about our Conditions, you can contact us through our contact form.

Access and use of this website is completely voluntary and attributes the status of user to the person doing so. Every user accepts, from the moment they access, without any reservation, the content of the Conditions and their complementary documents.

  1. OUR DATA

The sale of items through this website is carried out under the name BONASA BORDADORA NACIONAL, SA DE CV (hereinafter, the company), a Mexican company with address at Adolfo López Mateos 1702-B, Col. Santa Cruz Buena Vista, Puebla , Pue., RFC BBN9804292K7.

  1. YOUR DATA AND OUR PRIVACY NOTICE

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

Notice of Privacy

We inform you that this website, in compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, undertakes that the personal data you provide us will be used for the following declared purposes, but not limited to: but not limited, below:

To identify, locate, contact, send, provide you with information about requested products or services, registration in our database, to comply with obligations derived from commercial operations due to requests for products and/or services on our website.

This website undertakes to keep your personal data strictly confidential, as well as to maintain reasonable administrative, technical and physical security measures to protect you against any damage, loss, alteration, unauthorized access or treatment.

To learn more about this Law, you can enter the page of the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI) http://inicio.ifai.org.mx/SitePages/ifai.aspx

Cookies policy

We use our own and third-party cookies to improve our service and show advertising related to your preferences by analyzing browsing habits. We may use cookies to collect detailed information about the use of our website. These cookies may collect detailed information about your browsing habits on our website. By entering our website, you authorize us to do so.

  1. USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

  1. Use this website only to make legally valid inquiries or orders.
  2. Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
  3. Truly provide the personal data required to contact you by any means and authorize us to use said information for the appropriate purposes.
  4. SERVICE AVAILABILITY

The items offered through this website are only available for shipping within the Mexican Republic except for those areas or zones where due to difficulty of access, communications or similar considerations, it is justified that said offer is not available.

  1. HOW THE CONTRACT IS FORMALIZED

The information contained in these Conditions and the details contained on this website do not constitute an offer to sell, but rather an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount will be refunded in full.

To place an order, you must follow the online purchasing procedure and click "Authorize payment". After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as it constitutes an offer from you to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed through an email in which we will confirm that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will only be formed when we send you the Shipping Confirmation.

Only those products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply you with any other products that may have been ordered until we confirm the shipment of the same in a Shipping Confirmation.

  1. PRODUCT AVAILABILITY

All product orders are subject to product availability. In this sense, if for any reason the products cannot be supplied due to lack of stock or problems with the supply chain or any other reason, we reserve the right to communicate information about this fact and suggest substitute products of equal or equal quality and value. top that you can order. If you do not wish to order such substitute products, we will refund any amounts you may have paid.

  1. REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content thereon. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time.

We will not be liable to you or any third party for removing any product from this website, deleting or modifying any material or content on the website or for failing to process an order once we have sent you the Order Confirmation.

  1. DELIVERY

Without prejudice to the provisions of clause 7 above regarding the availability of the products and unless extraordinary circumstances occur, we will attempt to ship the order consisting of the product(s) listed in each Shipping Confirmation before the delivery date listed in the Shipping Confirmation in question or, if no delivery date is specified, within the estimated period indicated when selecting the shipping method and, in any case, within a maximum period of 30 days from the date of the Confirmation from order.

However, delays may occur for reasons such as product customization, unforeseen circumstances, or problems in the delivery area.

If for any reason we cannot meet the delivery date, we will inform you of this and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note, in any case, that we do not make home deliveries on Saturdays or Sundays.

For the purposes of these Conditions, it will be understood that "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires material possession of the products, which is will prove receipt of the order at the agreed delivery address by signing.

  1. IMPOSSIBILITY OF DELIVERY

If it is impossible for us to deliver your order, your order will be returned to our warehouse. Likewise, we will contact you explaining where your order is and how to have it sent again. If after 30 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it terminated. As a consequence of the termination of the Contract, we will refund the amount paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which, in accordance with the provisions of this Clause, we consider the Contract terminated. .

Please note that transportation resulting from termination of the Contract may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

  1. TRANSFER OF RISK AND OWNERSHIP

The risks of the products will be your responsibility from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or upon delivery (as defined in clause 9 above), if this would take place at a later time.

  1. PRICE AND PAYMENT

The price of the products will be the one stipulated at all times on our website, except in the case of obvious error. Although we try to ensure that all prices listed on the website are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded.

We will not be obliged to supply any products to you if the price is incorrect, regardless of whether the error in the price is obvious and unmistakable and could reasonably have been recognized by you as an incorrect price.

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due according to the information in the Order Confirmation. Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you an Order Confirmation.

Once you have selected all the items you want to purchase, they will have been added to your basket and the next step will be to process the order and make payment. To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step.

Likewise, during the purchase process, before making payment, you can modify the details of your order. Additionally, if you are a registered user, you have details of all orders placed in the My Account section.

You can use Visa, Mastercard, American Express and Banamex cards as a means of payment, as well as PayPal, bank deposit or payment at a convenience store. To minimize the risk of unauthorized access, your credit card details will be encrypted. Once we receive your order, we will pre-authorize your card to ensure there are sufficient funds to complete the transaction. Your card will be charged when your order leaves our warehouses. If your payment method is Paypal, the charge will be made when we confirm the order.

By clicking "Authorize Payment" you are confirming that the credit card is yours.

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.

  1. VALUE ADDED TAX

In accordance with the Value Added Tax Law, the sale of merchandise in Mexico is considered a taxable activity for purposes of this tax. It is understood that an alienation is carried out in Mexico when the asset is located in the country, when it is sent to the purchaser and when, not having sent it, the material delivery of the asset by the seller is made in the country.

Considering the above, orders placed will be subject to the general value added tax rate, which is currently 16%.

  1. RETURN POLICY

Right to withdraw from the Contract

Content of the Law

If you are contracting as a consumer and user, you have the right to withdraw from the Contract without having to justify said withdrawal in the terms and according to the procedure contained in this section corresponding to the topic.

You will not have the right to withdraw from the Contract whose purpose is the supply of any of the following products:

  1. Personalized items.
  2. Music or video CDs/DVDs without their original packaging.
  3. Goods sealed for hygiene reasons that have been unsealed after delivery.
  5. Underwear.
  6. Hair items.
  7. When so indicated.

Your right to withdraw from the purchase will apply exclusively to those items that are returned in the same conditions in which you received them. No refund will be made if the item has been used beyond simply opening it, items that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the the item(s) while they are in your possession. Please return the item using or including all its original packaging, instructions and other documents that may accompany it. In any case, you must submit, along with the product to be returned, the duly completed receipt that you will have received at the time of delivery of the product.

Practice of Law

The exercise of withdrawal must be notified within a maximum period of 30 calendar days from the Shipping Confirmation.

To exercise the right of withdrawal, you must notify your decision to withdraw from the purchase through an unequivocal statement by writing to us at wepatches@gmail.com or through our contact form.

Product return

As part of the exercise of the right, you must return the product. You can return it to us by requesting the return via a courier/Courier on our website, without any undue delay. The return of the goods must occur before the deadline granted for the exercise of the right of withdrawal indicated in the clause corresponding to this topic has expired.

Returns via courier service

You must contact us via our returns request so we can arrange collection from your home. You must deliver the merchandise in the same package that you received it, following the instructions that you will find in the “RETURNS” section or by writing to us at wepatches@gmail.com or using the contact form on this website. These options will not be an additional cost to you.

If you do not wish to return the products through any of the free options available, you will be responsible for the return costs. Please note that if you decide to return the items to us postage collect we will be authorized to charge you for any costs we may incur.

Assessment of the condition of the product and, where appropriate, refund

In case of withdrawal on your part, we will proceed to examine the condition of the product to verify that it is returned in the same conditions in which you received it. After examining the item we will inform you if you are entitled to a refund of the amounts paid. The refund will be made without any undue delay and, in any case, no later than 20 calendar days from the date on which we send you an email confirming that the refund is appropriate. We will proceed to make said refund using the same payment method used by you for the initial transaction. You will not incur any expenses as a result of the refund, unless you have not proceeded with the return in accordance with any of the options offered in the previous section.

Withdrawal from the purchase due to hidden defects or defects.

Content of the Law

In addition to the right of withdrawal granted in the previous section, the company grants consumers a right of withdrawal due to hidden defects or defects in the terms and according to the procedure indicated in this section.

This right implies our commitment to accept the exchange or return of your products within the first 60 days from the date on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in case of that the goods that make up your order are delivered separately, 60 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods, when said goods present hidden defects or defects. that make them unsuitable for the uses to which they are usually intended or diminish their quality or the possibility of use or do not offer the security that, given their nature, is normally expected of them and their reasonable use.

Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them except for any hidden defect or defect. Please return the item using or including all its original packaging, instructions and other documents that may accompany it. In any case, you must submit, along with the product to be returned, the duly completed receipt that you will have received at the time of delivery of the product.

Practice of Law.

In cases where you consider that the product does not comply with the provisions of the Contract due to hidden defects or defects, you must contact us immediately and, at the latest, within the period of sixty days mentioned in the previous section, through our contact form, providing the product data as well as the hidden damage or defect it suffers.

Product return

As part of the exercise of the right, you must return the product. You can make returns through a courier/Courier that we will send to your home. The return must be made as soon as possible and, at the latest, within ten days following the end of the sixty-day period mentioned in the previous section.

You must contact us via our returns request so we can arrange collection from your home.

The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item.

If you have any questions, you can contact us through our contact form or by calling 012224046868.

  1. LIABILITY AND WAIVER OF LIABILITY

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product.

Notwithstanding the above, our liability is not excluded or limited in any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the previous paragraph and to the extent legally permitted, and unless otherwise provided in these Conditions, we will not accept any responsibility for the following losses, regardless of their origin:

  1. Loss of income or sales:
  2. loss of business;
  3. lost profits or loss of contracts;
  4. loss of anticipated savings;
  5. data loss; and
  6. loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of any information transmitted or obtained through this website unless stated expressly the opposite in it.

All product descriptions, information and materials appearing on this website are provided "as is" and without express or implied warranties regarding them except those established by law. In this sense, if you contract as a consumer and user, we are obliged to deliver items that comply with the Contract, responding to you for any lack of conformity that exists at the time of delivery of the product. It is understood that the products comply with the Contract provided that (1) they conform to the description made by us and have the qualities that we have presented on this website, (2) they are suitable for the uses to which the products are ordinarily intended. of the same type and (3) present the usual quality and performance of a product of the same type that are reasonably expected.

To the extent permitted by law, we exclude all guarantees, except those that cannot be legitimately excluded against consumers and users.

The products we sell, especially craft products, can often exhibit the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in grain, texture, knots and color, will not be considered defects or flaws. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.

The provisions of this clause will not affect your rights as a consumer and user, nor your right to withdraw from the Contract.

  1. INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other intellectual property rights on the materials or content provided as part of the website belong at all times to us or to those who have licensed their use to us. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

  1. VIRUSES, HACKING AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials. You will not attempt to gain unauthorized access to this website, the server on which this website is hosted or any server, computer or database related to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. We will report any breach of these regulations to the relevant authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or damaging program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from it or to those to which it redirects.

  1. LINKS FROM OUR WEBSITE

In the event that our website contains links to other pages or websites and third-party materials, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. We therefore accept no liability for any damage or loss arising from its use.

  1. WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that most such communications with us will be electronic. We will contact you by email or SMS or provide you with information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

  1. NOTIFICATIONS

The notifications you send us should preferably be sent through our contact form. In accordance with the provisions of clause 21 above and unless otherwise stipulated, we may send you communications either to the email or to the postal address provided by you when placing an order.

It will be understood that notifications have been received and have been correctly made the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter. To prove that notification has been made, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , which was sent to the email address specified by the recipient.

  1. TRANSFER OF RIGHTS AND OBLIGATIONS

The Agreement is binding on you and us, as well as our respective successors, assigns and assigns.

You may not transfer, assign, encumber or otherwise transfer a Contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We may transfer, assign, charge, subcontract or otherwise transfer a Contract or any of the rights or obligations arising from it, at any time during the term of the Contract. For the avoidance of doubt, such transmissions, assignments, liens or other transfers will not affect the rights that, if applicable, you, as a consumer, have recognized by law nor will they nullify, reduce or limit in any way the guarantees, both express and implied. , which we could have granted.

  1. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any failure or delay in the performance of any of the obligations we assume under a Contract, the cause of which is due to events that are beyond our reasonable control ("Cause of Fortuitous Event or Force Majeure").

The Causes of Fortuitous Event or Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

  1. Strikes, lockouts or other industrial action.
  2. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparations for war.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
  5. Inability to use public or private telecommunication systems.
  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  7. Strike, failures or accidents in maritime or river transport, postal or any other type of transport.

It will be understood that our obligations derived from Contracts will be suspended during the period in which the Cause of Fortuitous Event or Force Majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the Cause of Event. Fortuitous or Force Majeure.

We will use all reasonable means to bring the Event of God or Force Majeure to an end or to find a solution that allows us to perform our obligations under the Contract despite the Event of God or Force Majeure.

  1. RESIGNATION

The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a Contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us under of said Contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from the Contract or the Conditions.

No waiver by us of any of these Conditions or of the rights or actions derived from the Contract will be effective, unless it is expressly stated that it is a waiver and is formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.

  1. PARTIAL NULLITY

If any of these Conditions or any provision of a Contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

  1. COMPLETE AGREEMENT

These Conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the subject of these Conditions and replace any other pact, agreement or previous promise agreed between you and us verbally or written.

You and we acknowledge that we have consented to the conclusion of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by both of us prior to said Contract, except as expressly mentioned. in these Conditions.

Neither you nor we will have any remedy against any untrue statement made by the other party, whether verbal or written, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the only action available to the another part will be for breach of contract in accordance with the provisions of these Conditions.

  1. OUR RIGHT TO MODIFY THESE TERMS

We have the right to review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless by law or decision of government agencies we must make retroactive changes to said policies, Conditions or Privacy Statement, in in which case, the possible changes will also affect the orders that you had previously placed.

  1. APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through said website will be governed by Mexican law.

Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the jurisdiction of the courts and tribunals of Puebla, Pue., México, expressly waiving any other jurisdiction that may correspond to them due to their present or present addresses. future or for any other reason.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation recognizes you as such.

  1. COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form available on the website.